Terms of Trade
General information
Culture Living
Nordre Frihavnsgade 27, 2100 Copenhagen Ø
info@cultureliving.dk
+45 26 27 49 37
CVR. 27838057
Payment
The amount will only be charged to your card when the item is shipped.
Delivery
We deliver with PostNord and GLS
Delivery time 1-3 business days
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you receive your goods or get the last goods in physical possession when it concerns an agreement for several different goods that are ordered in one order and are delivered individually.
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by email to info@cultureliving.dk. In your notification, you must clearly inform us that you wish to exercise your right of cancellation.
You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.
Return
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs of returning the goods. You bear the risk of the goods from the time of delivery.
The condition of the item when you return it
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words, you can try the goods in the same way as if you tried them in a physical store, but you may not put them into actual use.
If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.
Refund of the purchase amount
If you regret your purchase, you will receive a refund of the amount you have paid to us. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
If you regret your purchase, the item must be sent to:
Culture Living
North Frihavnsgade 27
2100 Copenhagen Ø
We neither accept packages without delivery nor packages sent by cash on delivery.
Right of complaint
The defects rules of the Danish Sales Act may apply to purchases of goods.
When you shop with us as a consumer, you have a 24-month right of complaint . This means that you can either have the product repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.
You must make a complaint within a “reasonable time” after you have discovered the defect in the product. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your shipping costs.
The item is sent to:
Culture Living
North Frihavnsgade 27
2100 Copenhagen Ø
When returning the item, please describe the problem in as much detail as possible.
We neither accept packages without delivery nor packages sent by cash on delivery.
Privacy Policy
In order for you to enter into an agreement with us, we need the following information:
Name, address, phone number and email address.
We register your personal information for the purpose of delivering the goods to you.
The personal data is registered with Culture Living and stored for five years, after which the information is deleted.
The data controller at www.cultureliving.dk is Culture Living.
Your information will not be passed on or sold to third parties.)
As a registered user of Culture Living, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights according to the Danish Personal Data Act and inquiries in this regard should be directed to: info@cultureliving.dk